1. Who we are and scope
Al Falaki Mall is a shopping platform that lets customers browse stores and products, place orders, save addresses, track orders and receive notifications. This policy applies to the customer app, website and supporting service interfaces.
2. Data we collect
- Account data: name, phone number and account status.
- Delivery data: saved addresses, governorate, area, address details and geolocation when you grant permission.
- Transaction data: order items, store and branch, amounts, and order history and status.
- Device and operational data: Firebase notification token, technical identifiers, app version, language, crash and security logs.
- SIM data with your permission: carrier name, subscription information and phone number when made available by the operating system or carrier. Manual entry remains available when this data is unavailable.
- Preferences: favourite stores and products, language, appearance and notification settings.
We do not request your phone password or retain an OTP after it is used for verification. Never send passwords or verification codes through support or account deletion forms.
3. Why we use data
- Creating accounts, verifying phone numbers and managing sessions.
- Showing available stores, fulfilling orders, delivery and customer support.
- Sending order and security updates, and marketing offers only according to your preferences.
- Preventing fraud, protecting the platform, diagnosing faults and improving performance.
- Meeting legal and accounting obligations and resolving disputes.
5. Data security
We use encrypted connections, access controls and operational monitoring to protect data. No electronic method is completely risk-free, so we review safeguards and limit access to those who need it to operate the service.
6. Data retention and deletion
We retain account data while the account is active and as needed to provide the service. When a deletion request is approved, we delete or anonymise account data and revoke sessions and notification tokens. We may retain order or payment records required by law or needed for fraud prevention and dispute resolution, with restricted use and protection until the retention period ends.
7. Your choices and rights
You can update your details and addresses, control marketing notifications, withdraw location or phone permissions in device settings, and request access, correction or deletion of your data. We may require appropriate verification to protect the account before fulfilling a request.
8. Children's privacy
The service is not directed to children under 13 and we do not knowingly collect their data. A parent or guardian who believes a child submitted personal data can contact us to request its deletion.
9. Policy updates
We may update this policy when the service or legal requirements change. We will publish the new version here with its effective date and may show an in-app notice for material changes.
10. Contact us
For privacy questions or requests, use our contact page or the email address below.